Grievance Redressal Mechanism
How to raise, escalate, and track a complaint with Raama Finance Limited (Formerly Known as Ramchandra Leasing & Finance Limited)
Grievance Redressal Mechanism
Any customer/borrower having any grievance / complaint with respect to the product and service offered by the Company may contact/reach us in the following manner:
The concerned borrower may file a complaint with the company via email in writing at care@raamafinance.com. Our team will respond to your queries within 7 days of filing the complaint. You may also contact us at 1800-410-6492 for assistance.
In case your complaint is not resolved by our customer support team within 7 days of filing the complaint, you may escalate the matter to our Grievance Redressal Officer, Ms. Kiran Singh, Tel No: 1800-410-6492, email: gro@raamafinance.com.
In case your complaint is not resolved by our Grievance Redressal Officer within 15 days of filing the complaint, you may escalate the matter to our Nodal Grievance Redressal Officer, Mr. Anil Verma, Tel No: +91 8287056053, email: nodal.officer@raamafinance.com.
If the issue remains unresolved even after contacting our customer support and Grievance Redressal Officer(s): In case of no resolution of complaint within one month from the date of filing the complaint, the borrower may appeal to the RBI through the CMS Portal, email: crpc@rbi.org.in, Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh-160017.